Frequently Asked Questions

Everythinig you ever wanted to know about cargo bikes but were afraid to ask.

How long does it take you to process an order?

All our bikes are made or assembled by hand in our shop in Somerville. Most bikes can be finished in under two weeks, but lead times may vary depending on supply chain issues or order volume. Contact us for details

Are XYZ CARGO E-Bikes strong enough for everyday use?

All XYZ CARGO E-Bikes have been thoroughly tested in harsh conditions for several years. In all kinds of weather. Carrying heavy loads and several persons at once. XYZ Aluminum frame: The XYZ construcion principle is a geometric way of making a rigid framework which is stable without triangulation. When extra strengh is required we also triangulate parts of the frame. Sheeting: all plastic plates are made from transparent break-resistant polycarbonate sheets – a nearly indestructible and lightweight material.

Will the nuts on an XYZ frame loosen over time?

XYZ CARGO is using locking nuts and Loctite to secure all bolted connections. In addition all meeting points between the tubes get connected with a strong double adhesive tape from 3M. Nonetheless the tape can easily be removed if you want to rebuild your XYZ CARGO frame.

Do you have a store? How can I see the bikes?

We do not have a retail storefront but we can invite you to the workshop with an appointment and even a test ride!

Are cargo e-bikes really more efficient than a car of van?

Yes. A recent study in Boston looked at cargo e-bike delivery and found that bikes were more efficient because of ease of parking and ability to get through traffic. The bikes doing deliveries averaged faster speeds in M.P.H. than cars or vans.